Return and Exchange policy
Welcome to the first online shopping store
At Sio Market we stand behind The accuracy and upgradation
of our products To serve and satisfy our valued customers, Trust we will
correct things if you are not satisfied with your purchases.
We are certain that we can work
with our customers to make every purchase a positive experience.
We make sure that the products
exceed your expectations, The deliveries are carried out professionally and
safely, But in case you received a defective product, Just follow the
following instructions, Rest assured that you'll be completely satisfied
with the shopping experience at your Sio Market store.
General conditions for
returning or exchanging products:
Duration of return or exchange:
All merchandise purchased
through Sio Market can be returned and this Within (72) hours
from the date of delivery, according to the following conditions:
If the received merchandise are defective or damaged, they are
If the received merchandise weren't in their original condition or
If the merchandise don't include all the accessories mentioned in
the description in the store.
If the goods weren't delivered in its original box or cover.
If you change your mind or order a product by mistake, We'll
accept the return process, but with the following conditions:
If the returned goods don't fulfill the concedard conditions
above, and the customer still wants to return them without reason or
justification, Sio Market won't be responsible for shipping and delivery
fees, The store also follows up on unreasonable returns, which, if they are
repeated in in overstated form, may lead to banning the user's account from the
The merchandise that cann't be returned:
Sio Market doesn't accept the return or exchange of goods
under the following classification:
Health and personal care items.
Jewelry, CDs, DVDs, books, and software.
Sio Market doesn't accept returned merchandise if:
The merchandise you wish to return has been used.
Or if it is damaged by any misuse.
It is also not possible to return or exchange merchandise whose
original box was damaged.
Or if its box is opened if it cannot be closed again and the goods
are not defective.
Not all merchandise will be returned within the special offers and
Conditions for returning goods:
The goods to be returned must be in their original condition, not
counterfeit, unwashed, and ironed.
Upon return, all accessories and gifts received with the product
must be returned in its original packaging.
The customer can request an exchange with only any of the
available items of the same or higher value.
The customer is responsible for the goods until they arrive at our
Please make sure the returned items are properly packaged to avoid
damages. This includes boxes, packaging and labels.
Sio Market is not responsible for any items that are
returned with damage by the customer or the shipping.
Problem with color
accuracy or style:
We do our best to display
as accurately as possible the colors of our products that appear in the store,
However since the actual colors you see will depend on your screen, We cann't
guarantee that your screen display of any color will be accurate.
The design may differ slightly
from what you see (For example: flowers may be located in different places)
This is a rare occurrence, but it should be noted.
The complete return cycle by Sio Market takes from (7) business days to (14) days from
the date the returned goods reach our warehouse.
If retrieval is accepted, If
you pay using online payment like:
Bank card or credit card (Visa
or MasterCard(,The funds will be recovered to the same card that you paid by
Please known that the refund
can take up to 30 days, according to the bank used.
If you pay cash on order, you have three options to recover your
Add points to your wallet balance via Sio Market, which you can use to make other purchases
via Sio Market.
Delivery and shipping charges:
The delivery and shipping
charges paid in your original order won't be recovered.
The client bears all fees for
connection, shipping and delivery to and from Sio Market for the time allowed for product return, If
the customer wishes to return the merchandise without any reason to return.
We introduce a flexible return
and replacement policy to make an online shopping experience enjoyable, So be
sure you choose our store and don't hesitate to buy through us, We guarantee
that you only have the smallest and rarest cases to go through in return or
replacement, And then we'll do our best to make you happy and satisfied as
Try the fun of shopping via Sio
Market by yourself.
Experience is the best guide